Help

How can we help you?


What payment types do you accept?

Payment Options

  • PayPal
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Check
  • Money Order


Will I be charged sales tax?

North Carolina residents will be charged sales tax.


How do I pay for my order, and what is my total?

To make payment via credit card or Paypal, please use the Check Out button. If paying by cash, check or money order, your grand total and our mailing address will be provided at the end of the Check Out process. If you have ordered more than one item, all of your purchases will be automatically combined in the Check Out process.


I have not received my item(s). When can I expect my order to arrive?

All items ship via United States Postal Service methods in a timely fashion. On occasion, inefficiencies in the USPS delivery system can cause slower-than-anticipated transit time. Please allow all shipments up to two weeks (domestic) or 3 weeks (international) to arrive before contacting us for further information. Thank you for your understanding and patience.


I have not received my item(s). What are my options?

If your item has shipped, you are entitled to a full refund of the purchase price (less shipping) or reship of your order after 20 days (from ship date) for a domestic order and 30 days (from ship date) for an international order. Please email us if this is the case.

If your item has not shipped, you are entitled to a full refund after 15 days (from payment receipt).

If your item has shipped, all disputes after 45 days for domestic orders, 60 days for international (from payment receipt) are considered closed.


I received part of my shipment. Where is the rest?

Packages often ships from our warehouse in partial shipments. The remainder of your order should be on its way.


Do you ship internationally?

Yes, we ship our products worldwide. Please see shipping rates and times under Shipping Terms.


Do you ship to U.S. military bases?

Yes, we ship to U.S. military bases.


Can I pick up my order personally and save on my Shipping and Handling fees?

Unfortunately, we do not currently have a customer service center for pickup of items. We ship all items to our customers directly.


How can I get a replacement for a damaged or incorrect item?

If your items are damaged or packaged incorrectly, we will re-ship your items. All damaged or incorrect items must be returned to us for verification prior to re-shipment. No refunds will be permitted.

** Please Note:  In-store credit only will be issued for returns on DVDs for DVD player non-compatibility. We specify on every page the DVD region code and the compatible area.

After 60 days from the date of order, no re-shipments of missing, damaged, or incorrectly packaged orders will be permitted.

For unopened items, please see our 30 Day Satisfaction Guarantee below.  Opened items will receive an in-store credit.

If you received a damaged or incorrect item, we are happy to replace it for you. Please login to your account and request a Return Authorization Form and mail the item back to us. The form must be included with your return in order to qualify for an exchange.


What is your 30 Day Satisfaction Guarantee policy?

All unopened items in which payment cleared within the last 30 days may be sent back to us for a full of the item cost only. Return shipping charges as well as original shipping and handling (S&H) charges will not be reimbursed. Refund will be issued by the original method of payment or store credit can be issued. We are not able to offer exchanges at this time. Refunds will only be issued for items returned.


When will I receive Pre-Order items?

Pre-Orders items will be received between release date and up to five business days after release date. If an order is placed 5 or more days prior to release date, the order should be received on release date. Receiving on release date is limited to domestic orders. International orders may take up to 5-8 days later.

Note: If one item in your shopping cart is in pre-order status, the entire order will be held up by the pre-order release date.

How do I return my item(s) for a full refund?

Please login to your account and request a RMA form for return. Print out the form and include it in your return shipment.

What is your privacy policy?

Please click here to view our (Effective 10/10/2011) privacy policy.